Terms of Service

1. Who We Are

Reboot Inc. ("Reboot," "we," "us," or "our") is a Nevada-based web design and digital marketing company that provides professional website design, development, search engine optimization (SEO), answer engine optimization (AEO), and related services to local businesses. Our principal place of business is 930 S 4th St Ste 209-5981, Las Vegas, NV 89101.

"Client," "you," or "your" refers to any individual or entity that engages our services, submits payment, or requests a free audit through our website.

2. Services

Reboot provides the following services, as specified in your signed proposal or service agreement:

• Custom website design and development for local businesses
• On-page SEO setup (title tags, meta descriptions, schema markup, page structure)
• Answer Engine Optimization (AEO) content structuring and schema implementation
• Google Business Profile setup and optimization
• Professional copywriting and photography sourcing for your website
• Monthly SEO, AEO, and website maintenance retainer services (optional)

Free Audit. A free website audit is an informational assessment only. No payment is due and no services are rendered as a result of an audit unless you separately engage us in writing.

3. No Guarantee of Results

4. Payment Terms

Website Build: The one-time website development fee is due as follows:

• 50% deposit due upon signing to initiate work. This deposit is non-refundable once work has begun.
• 50% balance due upon website launch approval or 30 days after delivery of the completed site for review, whichever is earlier.

Monthly Retainers: Monthly services are billed on the same calendar date each month. Fees are due in advance. You may cancel monthly services with 30 days written notice to avoid the next billing cycle.

Late Payment: Invoices unpaid after 10 days may result in suspension of services. Amounts more than 30 days past due accrue interest at 1.5% per month. We reserve the right to suspend or terminate services for non-payment without further notice.

Price Changes: We will provide 60 days written notice before changing monthly retainer pricing. Fixed-price project quotes are valid for 30 days from the date of issue.

5. Refund Policy

The 50% deposit initiates work immediately and is non-refundable once any design, copywriting, research, or development work has begun, regardless of whether the project reaches completion.

If you cancel after work has begun but before launch:

• The deposit is forfeited in full.
• Any balance due for work completed to date may be invoiced and remains payable.
• Incomplete work product remains our intellectual property until all outstanding balances are paid in full.

If you are dissatisfied with the completed website, we will make reasonable revisions as described in your service agreement. Dissatisfaction with results (rankings, leads, traffic) after launch does not entitle you to a refund, as results are not guaranteed (see Section 3).

Monthly retainer fees are non-refundable for the current billing month. Cancellation takes effect at the end of the then-current billing cycle after the required 30-day notice.

6. Chargebacks and Payment Disputes

If you initiate a chargeback, dispute, or reversal with your bank or payment processor after work has commenced:

• All intellectual property created for your project (including designs, copy, code, and images) immediately reverts to Reboot Inc. and you lose all rights to use it.
• We reserve the right to pursue collection of the full project fee through all available legal means.
• A $250 chargeback administration fee is immediately due and payable.

If you have a billing concern, please contact us at info@rebootmedia.net before initiating any bank dispute. We resolve legitimate billing errors promptly.

7. Client Responsibilities

You agree to:

• Provide accurate and complete information about your business within 5 business days of project initiation
• Review and approve the completed website within 14 calendar days of delivery; silence constitutes approval
• Ensure all content and materials you provide to us are accurate, legally compliant, and do not infringe any third-party rights
• Maintain appropriate business licenses, permits, and insurance required for your industry
• Ensure ongoing compliance with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) after delivery, as these standards evolve continuously
• Not use the website for any unlawful, deceptive, or misleading business practices

Content accuracy. You are solely responsible for the accuracy of business information (hours, pricing, services, certifications, licensing) displayed on your website. We are not responsible for errors in information you provide or fail to update.

8. Intellectual Property

Upon receipt of final payment in full, you own the website design, copy, and imagery created specifically for your project under this agreement, subject to the license terms of any third-party components.

Until final payment is received, all work product remains the sole property of Reboot Inc. You have no right to use, publish, or transfer any work product until all balances are paid.

Your content. You retain ownership of content, logos, and materials you provide to us and grant us a limited license to use them to provide services.

Our systems. Our proprietary processes, methodologies, code libraries, templates, frameworks, and SEO/AEO systems remain our exclusive property at all times.

Portfolio rights. We retain the right to display your website in our portfolio and marketing materials unless you request otherwise in writing.

9. Third-Party Services and Dependencies

Our services depend on third-party platforms including Cloudflare (hosting), Google (search algorithms, Google Business Profile, Analytics), and various APIs. We are not responsible for outages, policy changes, algorithm updates, or service interruptions by third parties.

Google and other search engines may update their algorithms at any time, which can affect your rankings without any fault on our part. Such changes do not entitle you to a refund or credit.

10. Limitation of Liability

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT: (a) OUR SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (b) RESULTS WILL BE UNINTERRUPTED, ERROR-FREE, OR TIMELY; (c) YOUR WEBSITE WILL ACHIEVE ANY PARTICULAR RANKING, TRAFFIC, OR LEAD VOLUME; OR (d) ANY ERRORS OR DEFECTS WILL BE CORRECTED WITHIN A PARTICULAR TIMEFRAME.

12. Indemnification

You agree to defend, indemnify, and hold harmless Reboot Inc. and its officers, employees, agents, successors, and assigns from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your breach of any provision of these Terms
• Content or materials you provided to us that infringe any third-party intellectual property, privacy, or other rights
• Inaccurate business information or claims displayed on your website that you approved
• Your violation of any applicable law, regulation, or industry requirement
• Claims by your customers arising from your products, services, or business practices
• Your failure to maintain required business licenses, insurance, or professional certifications
• Your website's non-compliance with ADA or WCAG requirements after we deliver the site

13. Dispute Resolution — Mandatory Arbitration

Informal Resolution First

Before initiating any formal proceeding, you must notify us of your dispute in writing at info@rebootmedia.net with a description of the claim and your requested resolution. We will attempt to resolve the dispute in good faith within 30 days. You may not initiate arbitration until this 30-day period has elapsed without resolution.

Binding Arbitration

If informal resolution fails, all disputes, claims, or controversies arising out of or relating to these Terms, our services, or any aspect of our business relationship shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Clark County, Nevada, unless the parties agree otherwise in writing. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AND REBOOT INC. EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, MASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING OF ANY KIND. ALL DISPUTES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY.

Exceptions

Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration, including claims related to intellectual property infringement. Small claims court proceedings (for claims within jurisdictional limits) are also permissible.

Governing Law and Venue

These Terms are governed by the laws of the State of Nevada without regard to its conflict of law principles. For any matters not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Clark County, Nevada.

Attorneys' Fees

Each party shall bear its own attorneys' fees and costs in any arbitration or litigation, except that: (a) the arbitrator may award fees to the prevailing party if the other party's claim or defense was frivolous or made in bad faith; and (b) if you initiate arbitration for a claim that is found to be frivolous or in violation of these Terms, you shall reimburse our reasonable attorneys' fees and costs.

14. Acceptable Use

You may not use our services in connection with any website or business that:

• Engages in illegal activity or promotes illegal products or services
• Contains content that is fraudulent, deceptive, defamatory, obscene, or that violates any third-party right
• Violates CAN-SPAM, TCPA, or other applicable marketing laws
• Targets minors with adult content or age-restricted products
• Involves unlicensed practice of medicine, law, financial advice, or other licensed professions

Violation of this section entitles us to immediately terminate services without refund.

15. Service Levels and Support

We target 99% website uptime excluding scheduled maintenance and third-party outages. Downtime caused by Cloudflare, hosting infrastructure, domain registrars, or other parties outside our control does not constitute a breach of these Terms.

Support response targets:

• Website completely down: 4 business hours
• Major functionality broken: 1 business day
• Minor issues and update requests: 2–3 business days

These response targets are goals, not guarantees. We do not provide 24/7 emergency support.

16. Termination

By you: You may cancel monthly services with 30 days written notice. One-time project engagements are subject to the refund terms in Section 5.

By us: We may suspend or terminate your services immediately for breach of these Terms, non-payment, or conduct that we determine in our sole discretion to be harmful to Reboot, other clients, or third parties. We may terminate services for convenience with 60 days notice.

Effect of termination: Upon termination, your right to use any unpaid-for work product ceases immediately. We will provide a data export of your website files upon request within 30 days of termination. Domain names you own remain your property.

17. Claim Notification Requirement

You must notify us in writing of any claim or dispute within 90 days of the event giving rise to the claim. Failure to provide timely written notice constitutes a waiver of any claim arising from that event. This notification requirement applies regardless of any statute of limitations.

18. Confidentiality and Non-Disparagement

We will treat your business information as confidential and will not share it with competitors or third parties except as necessary to provide services. You agree not to publicly disparage Reboot, its employees, or its services during or after the term of your engagement in any forum, including social media, review sites, or legal proceedings, except to provide truthful factual testimony in a legitimate legal proceeding.

19. General Provisions

Entire Agreement. These Terms, together with your signed proposal or service agreement, constitute the entire agreement between the parties and supersede all prior discussions, representations, and understandings, whether written or oral. No modification of these Terms is binding unless made in writing and signed by an authorized representative of Reboot Inc.

Severability. If any provision of these Terms is found unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

No Waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, infrastructure failures, or third-party platform outages.

20. Changes to These Terms

We may update these Terms from time to time. For active clients, material changes will be communicated via email at least 30 days before taking effect. Your continued use of our services after the effective date constitutes acceptance of the updated Terms. If you object to changes, you may terminate services per Section 16.

21. Contact